Behind the scenes at HNOS

Ed Pallo - Director
Ed started in the IT service industry in 1974 as a NCR "Field Engineer" working on a variety of products from cash registers to mainframes. In 1978 he moved to Northern Telecom Canada and utilized his superior troubleshooting skills on keybatch and remote job entry systems. In 1984 he had a unique opportunity to relocate "offshore" (Bermuda and eventually the Cayman Islands) and work with highly respected vendors such as UNISYS, NCR, IBM, Xerox,and Novell. During this time Ed progressed from IT support roles to becoming a General Manager at his last posting. In 1995 Ed decided it was time to move back to Canada and incorporated HNOS to provide contract technical training services to Novell and Microsoft education centres across Canada.

Today he provides a variety of services (support, consulting, IT projects) to select clients in the Quinte area, and to other IT support organizations.


Marie Perry - Consultant/Trainer/Novell Specialist
Marie is an advanced network consultant and technical training specialist with over 20 years of progressive experience. She has directory services and email experience dating back to 1984 in a Banyan Vines environment with the federal government. She left the government to pursue CNE certification and to better her career. In January 97 she passed the Novell Instructor Performance Evaluation exam and was awarded CNI status.

Marie has continued to expand her career in the IT field with both teaching and consulting for organizations ranging from 5 people (Novell's Small Business Suite) to corporations of 10,000 plus users. One client has been highlighted twice in Novell Cool Solutions. Marie is competent with all versions of NetWare from 4.x on.  Her specialties are with GroupWise, ZENworks and eDirectory. She also provides end user training related to Novell products.  She is also GWAVA certified for both training and consulting purposes.


Kyle Pallo - Tech in training
From a very early age Kyle had a keen interest in technolgy. During his teen years he was successfully troubleshooting PCs/Xboxes/Playstations. Currently Kyle is enrolled in the Computer Science/Engineering program at Algonquin College (Ottawa).